IT Support Specialist

Iflow Energy Solutions Inc.; Irvine (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Tech Enterprise IT in Irvine is seeking an IT Support Specialist to provide Tier 1/2 end-user support for hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities in a hands-on, customer-facing role.

The position requires strong technical fundamentals, excellent communication, and disciplined ticket handling. Collaboration with Digital Workplace, Security, and Infrastructure teams is essential.

Qualifications

• 2–4 years of experience in IT support, service desk, or end-user computing roles.
• Strong troubleshooting skills across Windows and macOS environments.
• Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients).
• Experience with ITSM tools such as ServiceNow or Jira Service Management.

Responsibilities

• Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
• Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
• Support user account and access requests (e.g., MFA resets, group access, application access).
• Manage onboarding/offboarding support activities, including device provisioning and access setup.
• Maintain documentation in the ITSM platform with updates and resolution details.
• Escalate issues to resolver teams with context and impact.
• Support device lifecycle processes: deployment, inventory, refresh, returns.
• Contribute to knowledge base and self-service improvements.
• Identify recurring issues and suggest automation or process improvements.

Skills

IT support experience

End-user support

Troubleshooting Windows/macOS

Service mindset

Tools

Google Workspace

Okta/Azure AD

Intune

JAMF

VPN clients

Job description

Job Title: IT Support Specialist

Location: 4410 Myford (Irvine, California)

Duration: 5 Months

Experience: 10+ Years

Job Description

About client Enterprise IT

client Tech Enterprise IT is scaling rapidly across sites, cloud platforms, and a distributed workforce. As we grow, we are building a modern, reliable, and user-centric IT organization that enables employees to do their best work. We re looking for an IT Support Specialist to provide high-quality end-user support, ensure reliable day-to-day IT services, and contribute to operational excellence across our IT Support function.

Role Summary

As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality. You will work closely with Digital Workplace, Security, and Infrastructure teams to elevate issues appropriately and help drive resolution.

What You Ll Do

• Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
• Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
• Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
• Manage onboarding/offboarding support activities, including device provisioning and access setup.
• Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
• Ensure strong customer communication: provide timely updates and follow-up until closure.
• Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
• Support device lifecycle processes: deployment, inventory updates, refresh, and returns.
• Contribute to knowledge base documentation and self-service improvements.
• Identify recurring issues and suggest automation or process improvements to reduce ticket volume.

What We Re Looking For

• 2 4 years of experience in IT support, service desk, or end-user computing roles.
• Strong troubleshooting skills across Windows and macOS environments.
• Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients).
• Experience working in an ITSM tool such as ServiceNow or Jira Service Management.
• Strong customer service mindset with clear written and verbal communication.
• Ability to prioritize and manage multiple tickets effectively while meeting SLA expectations.
• Comfort supporting both onsite and remote users.
• Understanding of ITIL fundamentals (incident, request, escalation, knowledge management).
• A process-driven mindset and attention to detail.