IT Support Specialist — End-User Tech & Service Desk

Iflow Energy Solutions Inc.; Irvine (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Tech Enterprise IT in Irvine is seeking an IT Support Specialist to provide Tier 1/2 end-user support for hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities in a hands-on, customer-facing role.

The position requires strong technical fundamentals, excellent communication, and disciplined ticket handling. Collaboration with Digital Workplace, Security, and Infrastructure teams is essential.

Qualifications

• 2–4 years of experience in IT support, service desk, or end-user computing roles.
• Strong troubleshooting skills across Windows and macOS environments.
• Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients).
• Experience with ITSM tools such as ServiceNow or Jira Service Management.

Responsibilities

• Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
• Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
• Support user account and access requests (e.g., MFA resets, group access, application access).
• Manage onboarding/offboarding support activities, including device provisioning and access setup.
• Maintain documentation in the ITSM platform with updates and resolution details.
• Escalate issues to resolver teams with context and impact.
• Support device lifecycle processes: deployment, inventory, refresh, returns.
• Contribute to knowledge base and self-service improvements.
• Identify recurring issues and suggest automation or process improvements.

Skills

IT support experience

End-user support

Troubleshooting Windows/macOS

Service mindset

Tools

Google Workspace

Okta/Azure AD

Intune

JAMF

VPN clients

Job description

Tech Enterprise IT in Irvine is seeking an IT Support Specialist to provide Tier 1/2 end-user support for hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities in a hands-on, customer-facing role.

The position requires strong technical fundamentals, excellent communication, and disciplined ticket handling. Collaboration with Digital Workplace, Security, and Infrastructure teams is essential.