Information Technology Support Specialist II

Irvine Technology Corporation; Long Beach (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Irvine Technology Corporation is seeking an experienced IT Support Specialist II to join our on-site team in Long Beach, CA. You will provide deskside and field support for desktops, laptops, and mobile devices across multiple sites, while contributing to enterprise projects that impact operations nationwide.

Qualified candidates will have 5+ years in deskside support, strong Microsoft Stack skills, and experience with AD/Azure AD, Office 365, SharePoint, Teams, and Defender for Endpoint.

Qualifications

• 5+ years of deskside and field support in a large enterprise.
• Hands-on experience with Microsoft 365 stack and security tools.
• Ability to document incidents and share knowledge clearly.
• Strong collaboration across IT teams and sites.

Responsibilities

• Provide Tier 2 deskside and field support for devices and peripherals.
• Support users across multiple sites, coordinating with IT teams.
• Administer AD, Entra/Azure AD, Office 365, SharePoint, and Teams.
• Document tickets and resolutions in ServiceNow with clarity.
• Assist in IT projects, office setups, and occasional travel to branches.
• Participate in meetings and contribute to process improvements.
• Perform root-cause analysis and communicate changes to responsible parties.
• Inventory equipment and audit deployed assets.

Skills

Deskside support

Field support

Teamwork

Documentation

Communication

Education

A+ or equivalent certification

Technical degree preferred

Tools

Active Directory

Entra/Azure AD

Office 365

SharePoint

Teams

Intune

ServiceNow

Microsoft Defender for Endpoint

Job description

Our client is seeking an experienced IT Support Specialist II to join their growing team. This role offers the opportunity to work in a large-scale enterprise environment, supporting over 1,100 end users across multiple locations. The ideal candidate will be hands‑on, team‑oriented, and able to provide deskside and field support while contributing to projects that impact operations nationwide. This is a chance to join a stable organization and grow your career in a role that values collaboration, customer service, and technical expertise

Location: Long Beach, CA (On‑site)

Compensation: This job is expected to pay about $33 - $40 per hour plus benefits

No Visa Sponsorship Available for this role

What You Will Do:

• Provide Tier 2 deskside support for desktops, laptops, mobile devices, printers, and related peripherals in a hybrid enterprise environment.
• Support users across multiple sites, collaborating with Service Desk and IT teams to resolve technical issues and ensure timely resolution.
• Administer Active Directory, Entra/Azure AD, Office 365, SharePoint, and Teams, including provisioning and account management.
• Document tickets, resolutions, and technical processes in ServiceNow, emphasizing clear communication and knowledge sharing.
• Contribute to IT projects, occasional office setups, and minimal travel to branch locations.
• Install network equipment, desktops, laptops, mobile devices, and phone systems at remote job sites and permanent offices.
• Participate in team meetings to discuss ongoing projects, share updates, and provide input on process improvements.
• Perform “root cause analysis” when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties
• Inventory new equipment and software and perform periodic audits of deployed assets.
• Assist in training and mentoring junior technicians and new team members, promoting a culture of knowledge sharing and support.
• Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity.

What Gets You The Job:

• 5+ years of deskside and field support experience in a large enterprise environment.
• Strong technical skills with Microsoft Stack (Active Directory, Entra/Azure AD, Office 365, Teams, SharePoint, Intune).
• Must have experience with Microsoft Defender for endpoint and cloud protection and web and email content filtering.
• Experience provisioning users in Active Directory.
• Experience supporting multiple locations and hybrid environments, with proficiency in ServiceNow or similar ticketing systems.
• Strong documentation, teamwork, and communication skills with proven stability in prior employment.
• Proven mastery of Windows operating systems, including Windows 10 and 11.
• A+ certification, technical degree, or equivalent; advanced credentials (CCNA, MCSA, MCP) preferred.

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.