Service Desk Analyst

Irvine Technology Corporation; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Irvine Technology Corporation (ITC) is seeking a Service Desk Analyst to provide frontline technical support in a fast-paced, customer-focused environment. You will handle inbound calls, ticketing, and end-user assistance, delivering exceptional service.

The ideal candidate has 2+ years of Help Desk experience, strong Windows/Microsoft 365 skills, hardware and AV knowledge, and familiarity with ITSM tools like ServiceNow or Zendesk. This onsite role is based in Los Angeles area.

Qualifications

• 2+ years of Help Desk or Service Desk experience in a high-volume environment.
• Proficient in Windows, Microsoft 365 apps, and hardware troubleshooting.
• Experience with ITSM/ticketing platforms such as ServiceNow, Ivanti, Zendesk.

Responsibilities

• Provide frontline technical support to end users through inbound phone calls, ticketing systems, and other communication channels.
• Troubleshoot Windows, Microsoft 365, hardware, software, printers, mobile devices, and user access issues.
• Manage incoming support calls while maintaining accurate ticket documentation, prioritizing incidents, and ensuring timely resolution.
• Set up and troubleshoot audio/visual equipment and conferencing technologies, including Microsoft Teams, Zoom, and meeting room systems.
• Collaborate with IT teams, escalate complex issues when necessary, and maintain clear communication and follow-up with users.

Skills

Help Desk

Phone support

Windows troubleshooting

Microsoft 365

Hardware support

Printers

Mobile devices

Remote support

ITSM

Ticketing systems

Customer service

A/V conferencing

Tools

ServiceNow

Ivanti

Zendesk

Job description

Service Desk Analyst

Our client is seeking a Service Desk Analyst to provide frontline technical support in a fast-paced, customer-focused environment. This role is ideal for someone who enjoys troubleshooting technical issues, assisting end users, and delivering exceptional service. The ideal candidate is a strong communicator who can manage inbound support calls, resolve technical issues efficiently, and take ownership of support requests from start to finish.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact [e-mail].

• Job Type: Direct Hire(Contract to Hire preferred)

• Location: Los Angeles, CA or Orange County, CA (100% Onsite)

• Compensation: This job is expected to pay about $70,000-$75,000 annually.

• No Visa Sponsorship Available for this role

What You'll Do:

• Provide frontline technical support to end users through inbound phone calls, ticketing systems, and other communication channels.

• Troubleshoot Windows, Microsoft 365, hardware, software, printers, mobile devices, and user access issues.

• Manage incoming support calls while maintaining accurate ticket documentation, prioritizing incidents, and ensuring timely resolution.

• Set up and troubleshoot audio/visual equipment and conferencing technologies, including Microsoft Teams, Zoom, and meeting room systems.

• Collaborate with IT teams, **escalate** complex issues when necessary, and maintain clear communication and follow-up with users.

What Gets You the Job:

• 2+ years of Help Desk, Service Desk, or technical support experience, including experience in a high-volume phone support or call center environment.

• Hands-on experience troubleshooting Windows, Microsoft 365 (Outlook, Word, Excel, Teams), desktop hardware, printers, mobile devices, and remote support tools.

• Experience with ITSM or ticketing platforms such as ServiceNow, Ivanti, Zendesk, or similar systems.

• Strong verbal and written communication skills, excellent customer service, and the ability to multitask in a fast-paced environment.

• Familiarity with A/V and conferencing technologies such as Zoom, Teams Rooms, or Crestron. Law firm or professional services experience and a technology-related degree are preferred.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.