Level II IT Support Technician — Windows, 365, & Endpoints

Allied Universal; Irvine (CA); In loco; USD 33.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

Eight paid holidays

Vacation time accrual

Descrizione del lavoro

Allied Universal is seeking a Level II IT Support Technician to join our Corporate IT team in Irvine, CA. You will provide hands-on technical support to employees, troubleshoot complex IT issues, and serve as an escalation point for problems requiring advanced troubleshooting.

You’ll support computers, applications, user accounts, connectivity, and other workplace technology while delivering a positive customer experience.

Competenze

• 1+ years of help desk, desktop or technical support experience.
• Strong Windows 11 and Microsoft 365 troubleshooting skills.
• Experience supporting PCs, printers, peripherals, and common business applications.
• Familiarity with Intune, Entra ID, Active Directory or similar technologies.

Mansioni

• Provide Level II support for hardware, software, applications, access, and connectivity issues.
• Troubleshoot and support Windows 11 PCs, laptops, printers, peripherals, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Assist with user accounts, permissions, passwords, and access issues.
• Configure, deploy, maintain, and replace computers and other IT equipment.
• Support endpoint and identity-management tools such as Microsoft Intune, Microsoft Entra ID, and Active Directory.
• Troubleshoot Wi‑Fi, VPN, TCP/IP, and basic network connectivity issues.
• Document incidents and resolutions in the IT ticketing system and maintain knowledge‑base documentation.
• Partner with other IT teams to resolve escalated issues and support technology projects.

Conoscenze

Help desk

Windows 11

Microsoft 365

Customer service

Formazione

CompTIA A+/Network+

Strumenti

Intune

Entra ID

Active Directory

Descrizione del lavoro

Allied Universal is seeking a Level II IT Support Technician to join our Corporate IT team in Irvine, CA. You will provide hands-on technical support to employees, troubleshoot complex IT issues, and serve as an escalation point for problems requiring advanced troubleshooting.

You’ll support computers, applications, user accounts, connectivity, and other workplace technology while delivering a positive customer experience.