Technology Support Analyst

Irvine Technology Corporation; California; On-site; USD 75,000 - 85,000; Full time

Job summary

Irvine Technology Corporation is seeking a Technology Support Analyst to deliver advanced technical support and an exceptional end-user experience. This role supports workplace technology, troubleshoots issues, and collaborates with teams to keep daily operations running smoothly.

The ideal candidate has 3+ years of IT support experience, strong Windows and Microsoft 365 skills, and hands-on hardware/A/V proficiency.

Qualifications

• Associate or Bachelor's degree in Information Technology or a related field, or equivalent professional experience.
• 3+ years of experience in IT support, desktop support, or technical support, preferably in a professional services environment.
• Strong proficiency with Windows operating systems, Microsoft 365 applications, and remote troubleshooting tools.
• Hands-on experience with hardware installation, configuration, repair, and A/V conferencing technologies such as Zoom, Microsoft Teams Rooms, or Crestron.
• Strong troubleshooting, communication, and customer service skills, with experience managing support tickets and resolving technical issues.

Responsibilities

• Provide in-person and remote technical support, troubleshooting hardware, software, network connectivity, and system-related issues.
• Install, configure, deploy, and maintain desktops, laptops, mobile devices, peripherals, and workstation equipment.
• Support audio/visual systems, video conferencing platforms, and meeting room technology, including Microsoft Teams and Zoom.
• Manage and resolve technical support tickets, document solutions, and serve as an escalation resource for complex issues.
• Collaborate with IT teams on system maintenance, endpoint security, equipment deployments, and technical improvement initiatives.

Skills

Customer service

Problem solving

Communication

Team collaboration

Education

Associate or Bachelor's degree in IT

Tools

Windows OS

Microsoft 365

Remote troubleshooting tools

Video conferencing (Zoom, Teams)

A/V systems

Job description

Technology Support Analyst

Our client is seeking a Technology Support Analyst to provide advanced technical support and deliver an exceptional end-user experience. This role is ideal for a hands-on IT professional who enjoys solving complex technical issues, supporting workplace technology, and collaborating with teams to keep daily operations running smoothly.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact [e-mail].

• Location: Onsite, Downtown Los Angeles


• Compensation: This job is expected to pay about 75-85k


• No Visa Sponsorship Available for this role

What You'll Do:

Key Responsibilities

• Provide in-person and remote technical support, troubleshooting hardware, software, network connectivity, and system-related issues.


• Install, configure, deploy, and maintain desktops, laptops, mobile devices, peripherals, and workstation equipment.


• Support audio/visual systems, video conferencing platforms, and meeting room technology, including Microsoft Teams and Zoom.


• Manage and resolve technical support tickets, document solutions, and serve as an escalation resource for complex issues.


• Collaborate with IT teams on system maintenance, endpoint security, equipment deployments, and technical improvement initiatives.

What Gets You the Job:

Qualifications

• Associate or Bachelor's degree in Information Technology or a related field, or equivalent professional experience.


• 3+ years of experience in IT support, desktop support, or technical support, preferably in a professional services environment.


• Strong proficiency with Windows operating systems, Microsoft 365 applications, and remote troubleshooting tools.


• Hands-on experience with hardware installation, configuration, repair, and A/V conferencing technologies such as Zoom, Microsoft Teams Rooms, or Crestron.


• Strong troubleshooting, communication, and customer service skills, with experience managing support tickets and resolving technical issues.

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.