Onsite IT Support Pro – Irvine | Windows & 365

Rand Technology LLC

Irvine (CA)

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Job summary

Rand Technology LLC is seeking an onsite IT Support Specialist in Irvine, CA to provide frontline Level 1–2 support for a Microsoft-based stack, including Windows devices, Microsoft 365, and Entra ID/On-Prem AD.

The role emphasizes customer service, organization, and timely issue resolution, with responsibilities around device provisioning, onboarding/offboarding, and documenting incidents in a ticketing system, while coordinating with remote teams as needed.

Qualifications

Associate's or Bachelor's degree in IT or related field, or equivalent experience.
1–3 years in IT support, help desk or desktop support.
Experience supporting Windows environments and Microsoft-based enterprise tools.
Familiarity with Entra ID is preferred.

Responsibilities

Serve as the first point of contact for onsite IT support requests.
Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
Provide support for internal applications.
Assist with user account setup, access management, and password resets.
Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
Coordinate with remote IT teams or senior administrators to elevate infrastructure or security-related issues.