Onsite IT Support Pro — Windows 365 & User Help

Southern Pioneer Property & Casualty Ins Co; Arkansas; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Holidays

Professional development

Job summary

Southern Pioneer Property & Casualty is seeking an IT Support Specialist to provide day-to-day technical support for hardware, software, and network-related issues in Jonesboro, Arkansas.

You will assist with user accounts, document solutions, and support Microsoft 365 services, working onsite during standard hours with opportunities for growth and professional development.

This role emphasizes strong communication, problem-solving, and teamwork within a collaborative IT team.

Qualifications

• Experience in IT support or help desk roles.
• Willingness to learn new technologies.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT problems promptly.
• Install, configure, and maintain computers and peripherals.
• Assist with user account management and access control.
• Support Microsoft 365 applications and end-user services.
• Document issues and resolutions.
• Escalate complex issues to senior IT staff or vendors.
• Assist with IT projects and system improvements.

Skills

Motivation to learn

Communication

User-focused support

Organizational skills

Team collaboration

Education

Associate degree in IT

3+ years IT experience

Tools

Microsoft 365 administration

Job description

Southern Pioneer Property & Casualty is seeking an IT Support Specialist to provide day-to-day technical support for hardware, software, and network-related issues in Jonesboro, Arkansas.

You will assist with user accounts, document solutions, and support Microsoft 365 services, working onsite during standard hours with opportunities for growth and professional development.

This role emphasizes strong communication, problem-solving, and teamwork within a collaborative IT team.