IT Support Specialist: Windows & 365 Expert

RTI/Community Management Associates, Inc.; Plano (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Community Management Associates, Inc. is seeking a Technical Support Specialist to deliver responsive end-user support and help manage technology systems in Plano, Texas.

You will be the go-to contact for technical issues and contribute to a secure, efficient IT environment. Responsibilities include frontline troubleshooting for hardware/software, managing onboarding/offboarding, supporting Microsoft 365/SharePoint, and assisting with Zoom, CRM systems, and endpoint devices.

Qualifications

• High school diploma or GED required.
• Minimum two years of technical support experience.
• Strong experience supporting Microsoft Windows and Microsoft 365/Office applications.
• Working knowledge of Microsoft SharePoint, Power Platform, and Windows Server.
• Experience with VoIP and cloud-based technologies preferred.
• Strong troubleshooting, analytical, organizational, communication, and customer-service skills.
• Ability to prioritize competing demands, exercise sound judgment, solve problems independently, and adapt to changing technology and business needs.

Responsibilities

• Provide first-line support and troubleshooting for hardware, software, Microsoft 365, phones, printers, connectivity, and other end-user technology.
• Deploy, configure, maintain, and troubleshoot computers, peripherals, applications, and endpoint devices.
• Manage user onboarding/offboarding, account provisioning, access changes, and device management.
• Support Microsoft Entra ID, Intune, Group Policy, Azure, SharePoint, and Windows/Apple endpoints.
• Provide technical and administrative support for Zoom, Adobe Acrobat/Sign, and CRM systems, including routine data and web portal updates.
• Maintain IT documentation, procedures, technology asset records, and assigned equipment records.
• Provide occasional after-hours support and perform other duties as needed.

Skills

Microsoft Windows

Microsoft 365/Office

Troubleshooting

Customer service

Communication

Education

High School Diploma or GED

Tools

SharePoint

Power Platform

Windows Server

VoIP

Job description

Community Management Associates, Inc. is seeking a Technical Support Specialist to deliver responsive end-user support and help manage technology systems in Plano, Texas.

You will be the go-to contact for technical issues and contribute to a secure, efficient IT environment. Responsibilities include frontline troubleshooting for hardware/software, managing onboarding/offboarding, supporting Microsoft 365/SharePoint, and assisting with Zoom, CRM systems, and endpoint devices.