IT Support Specialist

Southern Pioneer Property & Casualty Ins Co; Arkansas; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Holidays

Professional development

Job summary

Southern Pioneer Property & Casualty is seeking an IT Support Specialist to provide day-to-day technical support for hardware, software, and network-related issues in Jonesboro, Arkansas.

You will assist with user accounts, document solutions, and support Microsoft 365 services, working onsite during standard hours with opportunities for growth and professional development.

This role emphasizes strong communication, problem-solving, and teamwork within a collaborative IT team.

Qualifications

• Experience in IT support or help desk roles.
• Willingness to learn new technologies.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT problems promptly.
• Install, configure, and maintain computers and peripherals.
• Assist with user account management and access control.
• Support Microsoft 365 applications and end-user services.
• Document issues and resolutions.
• Escalate complex issues to senior IT staff or vendors.
• Assist with IT projects and system improvements.

Skills

Motivation to learn

Communication

User-focused support

Organizational skills

Team collaboration

Education

Associate degree in IT

3+ years IT experience

Tools

Microsoft 365 administration

Job description

Job Description

Southern Pioneer Property & Casualty is seeking a motivated and dependable IT Support Specialist to join our team. This position is ideal for an individual who is eager to learn new technologies, has strong problem-solving skills, and communicates effectively with users across the organization. The IT Support Specialist will provide day-to-day technical support and help ensure reliable and secure IT operations that support our business.

Key Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues
• Troubleshoot and resolve IT issues in a timely and professional manner
• Install, configure, and maintain computers, peripherals, and standard business software
• Assist with user account management, password resets, and access permissions
• Support Microsoft 365 applications and end-user services
• Document technical issues, resolutions, and procedures
• Escalate complex issues to senior IT staff or third-party vendors as appropriate
• Assist with IT projects, upgrades, and system improvements

Required Skills & Qualifications

• High motivation to learn new skills and technologies
• Strong verbal and written communication skills
• Ability to provide professional, user-focused technical support
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a team environment

Preferred Qualifications

• Associate degree (2 years) in Information Technology or a related field preferred, OR
• At least three (2) years of experience working in Information Technology
• Basic Microsoft 365 administration experience, including user management and common administrative tasks

Work Environment

• Full-time, onsite position in Jonesboro, Arkansas
• Standard business hours: Monday through Friday, 8:00 AM to 5:00 PM

Benefits

• Competitive compensation based on experience
• Comprehensive benefits package, including health insurance, paid time off, and holidays
• Opportunities for professional development and growth within Southern Pioneer Property & Casualty