Tech Support Analyst: Windows, 365 & IT Help Desk

Tommy Bahama; Lyons (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and wellness coverage

Education reimbursement

Product discounts

Job summary

Oxford Industries is seeking a Technical Support Analyst to deliver front-line Service Desk support for end-users across home office, distribution centers, and retail stores in a Microsoft365 environment. The role sits on-site at the Lyons, GA Distribution Center, with responsibilities including incident resolution, MS 365 administration, and knowledge base contribution.

You will work with senior IT staff to troubleshoot, resolve medium-complexity issues, and ensure timely support.

Qualifications

• Minimum of 2 years of college or an Associate’s degree in computer technology preferred.
• Generally, 2+ years of working experience with computer hardware and software support.
• Experience supporting Microsoft Windows 11, Microsoft 365, Active Directory/Entra, Exchange, SharePoint, and Office365 in a Microsoft-networked computer environment.
• Experience supporting collaboration and meeting platforms such as Microsoft Teams or Zoom, as well as related conferencing hardware.

Responsibilities

• Provide frontline Service Desk support for Windows, MacOS, and iOS hardware and software in a Microsoft365 environment.
• Perform incident and problem resolution with focus on first contact resolution.
• Assist with Microsoft 365 administration tasks: create/delete accounts, reset passwords, adjust permissions, manage Exchange mailboxes.
• Translate resolution steps into knowledge base articles and repeatable processes.

Skills

Customer service

Communication skills

Time management

Microsoft 365

Windows 11

MacOS

iOS/Android support

Education

Associate’s degree in computer technology

2 years of college

Tools

Active Directory/Entra

Exchange

SharePoint

Intune

Teams

Zoom

Printer hardware

Job description

Oxford Industries is seeking a Technical Support Analyst to deliver front-line Service Desk support for end-users across home office, distribution centers, and retail stores in a Microsoft365 environment. The role sits on-site at the Lyons, GA Distribution Center, with responsibilities including incident resolution, MS 365 administration, and knowledge base contribution.

You will work with senior IT staff to troubleshoot, resolve medium-complexity issues, and ensure timely support.