On-Site IT Support Technician — Endpoint & Help Desk

Arning Companies, Inc.; Clarksville (AR); On-site; USD 40,000 - 56,000; Full time

Job summary

Arning Companies, Inc. seeks a proactive IT Support Technician to deliver first-line on-site technical help. You will troubleshoot desktops, mobile devices, network issues, and manage user accounts, with a focus on rapid, helpful resolution.

Based in Clarksville, AR, you will support regional operations, travel to the Cassville, MO site as needed, and work with Microsoft 365, AD, and security updates, while maintaining accurate records in the ticketing system.

Qualifications

• Windows and Microsoft 365 in a business environment.
• Basic networking, including Wi-Fi troubleshooting.
• Hands-on hardware setup and device configuration.
• Strong customer-service orientation and communication.
• On-site work in Clarksville, AR; valid driver’s license.
• Willingness to travel to Cassville, MO site.
• High school diploma or equivalent.
• Manufacturing or industrial environment experience.
• Familiarity with NinjaOne RMM/endpoint tools.
• Experience with ticketing systems.
• Familiarity with Active Directory and Microsoft Entra ID.

Responsibilities

• Triage, troubleshoot, resolve, and document day-to-day help desk requests involving hardware, software, accounts, and connectivity.
• Set up, configure, maintain, repair, and replace computers, mobile devices, and related equipment.
• Process user onboarding and offboarding, including device preparation, account access, and equipment recovery.
• Support Microsoft 365 applications, VoIP phones, printers, scanners, and production-floor peripherals.
• Provide first response to endpoint and security monitoring alerts and escalate according to established procedures.
• Assist with operating system, software, firmware, and security updates and patching.
• Perform basic wired and wireless connectivity troubleshooting and help identify when network issues require escalation.
• Maintain accurate ticket, troubleshooting, knowledge-base, and IT asset records.
• Communicate clearly with end users, provide timely status updates, and travel to the Cassville site as needed.
• All other duties assigned.

Skills

Windows & Microsoft 365

Customer service

Communication

Troubleshooting

On-site work

Education

High school diploma or equivalent

Tools

NinjaOne

Active Directory

Microsoft Entra ID

Ticketing systems

RMM / endpoint management

Job description

Arning Companies, Inc. seeks a proactive IT Support Technician to deliver first-line on-site technical help. You will troubleshoot desktops, mobile devices, network issues, and manage user accounts, with a focus on rapid, helpful resolution.

Based in Clarksville, AR, you will support regional operations, travel to the Cassville, MO site as needed, and work with Microsoft 365, AD, and security updates, while maintaining accurate records in the ticketing system.