Onsite IT Support Engineer – VA Endpoints & Monitoring

Kentro; Muskogee (OK); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Travel reimbursements

Résumé du poste

Kentro is seeking an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States. This onsite role is based at the Jack C.

Montgomery VA Medical Center in Muskogee, OK, with potential surge travel as needed. You will diagnose issues, guide customers through fixes, and perform routine system administration tasks in a dynamic, collaborative environment.

Qualifications

• Experience conducting routine system administration tasks.
• Ability to diagnose problems and guide customers through corrective steps.
• Strong written and verbal communication with customers.

Responsabilités

• Install, maintain, test, and troubleshoot computer systems and equipment for optimal operation.
• Provide remote and desk-side technical support; respond to IT tickets and perform diagnostics.
• Setup and maintain user accounts; interface with software applications and compile reports.
• Maintain Active Directory and system accounts; support connectivity and LAN/WAN services.
• Monitor ServiceNow tickets to ensure processes are followed; propose corrective actions as needed.
• Handle equipment returns, deployments, inventory, and verification.
• Capable of lifting up to 50 pounds and navigating facility spaces to access equipment.
• Stand and move for extended periods; follow safety procedures.

Description du poste

Kentro is seeking an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States. This onsite role is based at the Jack C.

Montgomery VA Medical Center in Muskogee, OK, with potential surge travel as needed. You will diagnose issues, guide customers through fixes, and perform routine system administration tasks in a dynamic, collaborative environment.