Onsite Field IT Engineer – End-User Support & Tech Ops

Kentro; Battle Creek (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Kentro is seeking an experienced Customer Service Engineer to support the VA-ESOM-End Point Support and Operations Monitoring contract nationwide. Location: onsite at Battle Creek VA Medical Center, Battle Creek, MI.

The role requires IT technical support and system administration experience, with the ability to handle physical tasks and travel as needed for surge capacity. You will interact with customers, diagnose issues, and document activity to ensure services meet VA requirements.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role as listed in the job description.

Responsibilities

• Support the installation, maintenance, testing, and troubleshooting of computer systems and equipment.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and report discrepancies with proposed corrective actions.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and safety precautions.
• Utilize debugging protocols and processes.
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
• Possessing the physical capability to handle tasks such as lifting equipment up to 50 pounds and moving through the facility.

Skills

IT Technical Support

System Administration

Physical Requirements

Education

Bachelor's degree or 8 years experience

Job description

Kentro is seeking an experienced Customer Service Engineer to support the VA-ESOM-End Point Support and Operations Monitoring contract nationwide. Location: onsite at Battle Creek VA Medical Center, Battle Creek, MI.

The role requires IT technical support and system administration experience, with the ability to handle physical tasks and travel as needed for surge capacity. You will interact with customers, diagnose issues, and document activity to ensure services meet VA requirements.