Onsite IT Service Engineer – End-User Support

Kentro; Hines (IL); On-site; USD 80,231,000 - 91,693,000; Full time

Job summary

Kentro is seeking an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring. The role is onsite at Edward Hines Jr.

VA Hospital in Hines, IL, with responsibilities spanning system administration, troubleshooting, and customer interactions across the VA network. The successful candidate will diagnose issues, guide users through remediation steps, manage Active Directory tasks, and coordinate with teams to ensure reliable service delivery.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or related technical field; or 8 years of experience may substitute for education.
• 2+ years of IT technical support, Help Desk, or System Administration experience.
• Candidates must meet the physical requirements listed in the job description.

Responsibilities

• Support the VA government with installation, maintenance, testing, and troubleshooting of computer systems and equipment.
• Provide remote and desk-side technical support; respond to IT tickets; diagnose and repair hardware and software.
• Assist in user account setup, interfacing with applications, reporting, and customer requests.

Skills

IT Support

Help Desk

System Administration

Education

Bachelor's degree in CS/EE/Engineering

Tools

Active Directory

Job description

Kentro is seeking an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring. The role is onsite at Edward Hines Jr.

VA Hospital in Hines, IL, with responsibilities spanning system administration, troubleshooting, and customer interactions across the VA network. The successful candidate will diagnose issues, guide users through remediation steps, manage Active Directory tasks, and coordinate with teams to ensure reliable service delivery.