Field IT Support Engineer – Onsite VA Services

Kentro; Iron Mountain (MI); On-site; USD 52,000 - 86,000; Full time

Job summary

Kentro is seeking an experienced Customer Service Engineer to support the VA-ESOM End Point Support and Operations Monitoring contract across the United States.

The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role as listed in the job description.

Responsibilities

• Support the Government with installation, maintenance, testing, and troubleshooting of computer systems and equipment.
• Deliver remote and desk-side technical support, respond to IT tickets, and perform diagnostic and repair activities.
• Set up and maintain user accounts, interface with software applications, compile reports, and respond to requests.
• Maintain Active Directory and system accounts, support connectivity and client applications, and assist with network services.
• Monitor VA ServiceNow tickets to ensure adherence to processes and report discrepancies with corrective actions.
• Handle physical handling of equipment and safety precautions; assist with deployments, returns, and inventory.
• Utilize debugging protocols and troubleshoot issues reported by customers.

Skills

IT Technical Support

System Administration

Education

Bachelor's degree or 8+ years of relevant experience

Job description

Kentro is seeking an experienced Customer Service Engineer to support the VA-ESOM End Point Support and Operations Monitoring contract across the United States.

The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.