Onsite IT Support Engineer – VA Endpoints

Kentro; Butler (Butler County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401k with employer match

Education reimbursement

Job summary

Kentro seeks an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States, with onsite duties at Butler VA Medical Center in Butler, PA. The role includes remote support, ticketing via ServiceNow, and maintenance of IT systems.

The position requires a Bachelor's degree or 8 years of relevant experience, 2+ years in IT support, and the ability to meet physical demands.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
• Utilize debugging protocols and processes.
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
• Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.
• Stand and move throughout the work area for prolonged periods.

Education

Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline

Job description

Kentro seeks an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States, with onsite duties at Butler VA Medical Center in Butler, PA. The role includes remote support, ticketing via ServiceNow, and maintenance of IT systems.

The position requires a Bachelor's degree or 8 years of relevant experience, 2+ years in IT support, and the ability to meet physical demands.