VIP Desk-Side IT Support & Repair Engineer

Worldwide TechServices; Milwaukee (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Worldwide TechServices in Milwaukee is seeking a Customer Service Engineer at an intermediate level to repair a range of technology products in end-user computing environments.

You will troubleshoot PCs, desktops, laptops, tablets, and printers, support VIP clients, and handle IMAC tasks, desk-side service, and change management requests.

The role emphasizes strong communication, ITIL-aware processes, and adherence to service policies while maintaining professional service standards.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to identified VIPs.
• Respond to change management requests including desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Deliver all desk-side support activities and follow procedures.
• Communicate repair status and estimates proactively.

Skills

Customer communication

Written communication

Interpersonal skills

Instruction following

Physical ability

Repair toolkit

Education

Technical school certification

Job description

Worldwide TechServices in Milwaukee is seeking a Customer Service Engineer at an intermediate level to repair a range of technology products in end-user computing environments.

You will troubleshoot PCs, desktops, laptops, tablets, and printers, support VIP clients, and handle IMAC tasks, desk-side service, and change management requests.

The role emphasizes strong communication, ITIL-aware processes, and adherence to service policies while maintaining professional service standards.