Onsite IT Support Engineer

CI Financial Corp.; San Diego, Northern (CA, KY); Hybrid; USD 64,000 - 96,000; Full time

Benefits offered by this job

401(k) with employer match

Medical plan

Dental & Vision insurance

Life insurance

Disability insurance

Parental leave

FSA/HSA

Commuter benefits

Perkspot discounts

Training reimbursements

Paid professional designations

Volunteer days

Job summary

Corient is seeking a Deskside Support Engineer in San Diego, CA to deliver in-person, phone, chat, or email end-user support for on-site and remote users. You will troubleshoot, install, repair, and upgrade PC hardware, document incidents, and escalate issues when needed.

The role requires 3–4 years of deskside experience, strong customer service, and proficiency with Windows 11 and Office apps. Travel up to 10% and onsite work 4 days weekly are expected.

Qualifications

• 3–4 years of deskside support with focus on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting laptops, printers and mobile devices.
• Proficiency with Windows 11 and Office apps (OneDrive, SharePoint, Outlook, Teams, Excel, Word, PowerPoint).
• Experience with ticketing and incident management platforms.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, chat, or email to onsite and remote end users.
• Troubleshoot issues promptly, identify root causes, and collaborate across teams.
• Install, diagnose, repair, maintain, and upgrade PC hardware and peripherals.
• Document incidents, problems, requests, and tasks in ITSM system.
• Perform inventory, shipping, and receiving of IT hardware; travel up to 10%.

Skills

End-user support

Windows troubleshooting

Customer service

Hardware repair

Vendor escalation

Education

Associate degree

Bachelor's degree

Tools

Active Directory

Citrix

Printix

Papercut

Job description

Corient is seeking a Deskside Support Engineer in San Diego, CA to deliver in-person, phone, chat, or email end-user support for on-site and remote users. You will troubleshoot, install, repair, and upgrade PC hardware, document incidents, and escalate issues when needed.

The role requires 3–4 years of deskside experience, strong customer service, and proficiency with Windows 11 and Office apps. Travel up to 10% and onsite work 4 days weekly are expected.