Onsite IT Support Specialist — Deskside Expert

Compugen Systems, Inc.

Atlanta (GA)

On-site

USD 55,000 - 75,000

Full time

4 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Compugen Systems, Inc. is seeking a Deskside Support Analyst to deliver 100% onsite technical support in a corporate setting.

You will troubleshoot hardware, software, and workplace technology, assist with device deployment, and support user onboarding and offboarding across the organization. The ideal candidate has hands-on experience with Windows, Microsoft 365, hardware troubleshooting, ServiceNow, endpoint management, and basic networking, coupled with strong communication and customer

Qualifications

3+ years of Desktop Support or EUC experience.
Proficient in Windows 10/11 and Microsoft 365.
Experience with ServiceNow for incident management.
Experience with AD/Entra ID and Intune.
Excellent communication and customer service skills.

Responsibilities

Provide 100% onsite deskside support to employees.
Troubleshoot hardware and software issues on laptops, desktops, and peripherals.
Respond to ServiceNow tickets and document resolutions.
Set up and configure devices and meeting room technology.
Support onboarding/offboarding and asset lifecycle management.
Collaborate with IT teams and assist VIP users.