Elite Onsite Deskside IT Support Engineer

ci; San Diego (CA); On-site; USD 64,000 - 96,000; Full time

Job summary

Corient in California is seeking a deskside support specialist to provide high-quality end-user assistance onsite and remotely. You will install, diagnose, repair, and upgrade PC hardware, troubleshoot, and document incidents in the ITSM system.

The role requires an associate degree, 3–4 years of deskside support, Windows 11 proficiency, and strong customer service. Onsite work four days per week with some travel; after-hours availability may be required.

Qualifications

• Associate degree or equivalent proven industry experience.
• 3–4 years of experience in deskside support focusing on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11 and Microsoft Office applications (OneDrive, SharePoint, Outlook, Teams, Excel, Word, PowerPoint).
• Experience with ticketing and incident management platforms; knowledge of networking fundamentals and remote support tools.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, chat, or email to onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware to ensure workstation performance.
• Document incidents, problems, requests, and tasks in Corient's ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Ability to travel and work onsite 5 days a week
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Skills

Problem solving

Analytical thinking

Customer service

End-user support

Deskside support

Education

Associate degree or equivalent experience

Bachelor's degree

A+ Certification

Microsoft MCP Certifications

Tools

Windows 11

OneDrive

SharePoint

Microsoft Outlook

Teams

Excel

Word

PowerPoint

Ticketing systems

Active Directory

Citrix

RingCentral

Printix

Papercut

Video conferencing

Job description

Corient in California is seeking a deskside support specialist to provide high-quality end-user assistance onsite and remotely. You will install, diagnose, repair, and upgrade PC hardware, troubleshoot, and document incidents in the ITSM system.

The role requires an associate degree, 3–4 years of deskside support, Windows 11 proficiency, and strong customer service. Onsite work four days per week with some travel; after-hours availability may be required.