Elite Deskside IT Support Engineer

Corient; Boston (MA); Hybrid; USD 66,000 - 85,000; Full time

Benefits offered by this job

401(k) with match

Medical plans

Dental/ Vision/ Life insurance

Disability insurance

Maternity & Parental Leave

FSA/HSA

Commuter benefits

Perkspot discount

Training reimbursements

Paid professional designations

Volunteer days

Job summary

Corient seeks a Deskside Support Engineer to provide end-user IT support across laptops, printers, mobility, and networks for onsite and remote users. The role focuses on diagnosing, repairing, and documenting incidents to ensure smooth operations in a fast-paced environment.

Ideal candidates have 3-4 years of deskside experience, proficiency with Windows 11 and Office apps, and familiarity with ITSM ticketing. Travel up to 10% and after-hours work may be required.

Qualifications

• Associate degree (or equivalent proven industry experience).
• 3-4 years of deskside support with a focus on end-user services.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11 and Microsoft Office applications (OneDrive, SharePoint, Outlook, Teams, Excel, Word, PowerPoint).
• Experience with ticketing and incident management platforms.
• Knowledge of networking fundamentals and remote support tools.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment for optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient's ITSM system.
• Escalate critical incidents to management as necessary.
• Travel up to 10% and work after hours or weekends as required.

Skills

End-user support

Problem solving

Customer service

Communication

Time management

Education

Associate degree or equivalent experience

Tools

Windows 11

OneDrive

SharePoint

Outlook

Teams

Excel

Word

PowerPoint

IT ticketing system

Active Directory

Job description

Corient seeks a Deskside Support Engineer to provide end-user IT support across laptops, printers, mobility, and networks for onsite and remote users. The role focuses on diagnosing, repairing, and documenting incidents to ensure smooth operations in a fast-paced environment.

Ideal candidates have 3-4 years of deskside experience, proficiency with Windows 11 and Office apps, and familiarity with ITSM ticketing. Travel up to 10% and after-hours work may be required.