Deskside Support Engineer — End-User Tech Expert

Corient Services LLC; Columbus (OH); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Medical Plan options

Dental, Vision & Life Insurance

Short-term & Long-term Disability

Paid Maternity & Parental Leave

Flexible Spending Accounts & Health HS

Commuter & Transit FSA

Training Reimbursement

Professional Designations support

Job summary

Corient Services LLC in Columbus, OH seeks a deskside IT Support Specialist to provide in-person and remote end‑user support, troubleshoot issues, and maintain workstation hardware.

The role requires an associate degree (or equivalent), 3–4 years of deskside experience, proficiency with Windows 11 and Microsoft Office, and familiarity with ticketing systems; some travel (up to 10%) may be required.

Qualifications

• Associate degree or equivalent proven industry experience.
• 3–4 years of experience in deskside support with a focus on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11 and Microsoft Office applications.
• Experience with ticketing and incident management platforms.
• Knowledge of networking fundamentals and remote support tools.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Skills

Deskside support

Windows 11

Office 365

Networking basics

Customer service

Troubleshooting

Remote support tools

Hardware setup

Education

Associate degree (or equivalent experience)

Bachelor’s degree (preferred)

Tools

Active Directory

Citrix

RingCentral

Printix/Papercut

Job description

Corient Services LLC in Columbus, OH seeks a deskside IT Support Specialist to provide in-person and remote end‑user support, troubleshoot issues, and maintain workstation hardware.

The role requires an associate degree (or equivalent), 3–4 years of deskside experience, proficiency with Windows 11 and Microsoft Office, and familiarity with ticketing systems; some travel (up to 10%) may be required.