Onsite IT Support Engineer

Corient; Columbus (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Medical Plan options

Employer paid Dental, Vision & Life

Employer paid Short-term & Long-term

Paid Leave & Training Reimbursement

Volunteer days

Job summary

Corient is seeking an experienced deskside support technician to join our Columbus-area team. You will deliver high-quality end-user support on-site and remotely, troubleshoot issues, and log incidents in our ITSM system to ensure timely resolution.

The role requires 3–4 years in deskside support, an associate degree or equivalent, Windows 11 proficiency, and solid knowledge of Office apps (OneDrive, SharePoint, Outlook, Teams, Excel, PowerPoint).

Qualifications

• Associate degree (or equivalent proven industry experience).
• 3–4 years of deskside support experience focused on end-user services.
• Proficiency with Windows 11 and Office 365 apps (OneDrive, SharePoint, Outlook, Teams, Excel, Word and PowerPoint).
• Experience with ticketing/incident management and basic networking.

Responsibilities

• Deliver high-quality, service-focused end-user support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Skills

Deskside support

End-user services

Windows 11

Office 365 apps

Ticketing systems

Networking basics

A+ Certification

Education

Associate degree or equivalent

Tools

Active Directory

Citrix

RingCentral

Printix

Papercut

Job description

Corient is seeking an experienced deskside support technician to join our Columbus-area team. You will deliver high-quality end-user support on-site and remotely, troubleshoot issues, and log incidents in our ITSM system to ensure timely resolution.

The role requires 3–4 years in deskside support, an associate degree or equivalent, Windows 11 proficiency, and solid knowledge of Office apps (OneDrive, SharePoint, Outlook, Teams, Excel, PowerPoint).