Frontline IT Support Engineer — Elevate End-User Tech

Corient Services LLC; Boston (MA); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Medical Plan options

Employer paid Dental, Vision & Life

Job summary

Corient is seeking a talented individual to join our team as a Deskside Support Engineer. This role focuses on resolving a wide range of IT incidents, requests, and tasks for end users, with hands-on and remote support to ensure smooth operations across the organization.

You will troubleshoot, install, repair, and upgrade PC hardware, provide timely documentation in the ITSM system, and collaborate with IT groups and departments.

Qualifications

• Associate degree or equivalent proven experience in deskside support.
• 3–4 years in deskside support with end-user focus.
• Proficiency with Windows 11 and Microsoft Office apps.
• Experience with ticketing/incident management systems.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Skills

Problem-solving

Customer service

Analytical thinking

End-user support

Education

Associate degree or equivalent

Bachelor's degree (preferred)

Tools

Windows 11

Microsoft 365 Apps

ITSM ticketing system

Remote support tools

Network fundamentals

Job description

Corient is seeking a talented individual to join our team as a Deskside Support Engineer. This role focuses on resolving a wide range of IT incidents, requests, and tasks for end users, with hands-on and remote support to ensure smooth operations across the organization.

You will troubleshoot, install, repair, and upgrade PC hardware, provide timely documentation in the ITSM system, and collaborate with IT groups and departments.