Onsite IT Support Desk Analyst - Elevate Colleagues' Tech

Huntington Bank; Tupelo (MS); On-site; USD 36,000 - 54,000; Full time

Job summary

Huntington Bank in Tupelo, MS is seeking a Service Desk Analyst to provide first-line IT support to colleagues across the enterprise. You will troubleshoot hardware and software issues, respond to inquiries, and document resolutions while delivering outstanding customer service.

This onsite role requires excellent communication, problem-solving, and teamwork skills. Availability for daytime and evening shifts and some weekends is expected in a collaborative banking environment.

Qualifications

• 1 year IT support or call center experience or related customer-service roles.
• Associate's degree or 3+ years in IT support in lieu of degree.

Responsibilities

• Provide outstanding service to Huntington colleagues daily.
• Work individually and as a team to meet goals (call handle time, availability, quality).
• Maintain up-to-date knowledge on Huntington products, services, and procedures.
• Document notes in systems to educate and prepare staff.
• Follow up with customers to confirm resolution.
• Drive service desk improvement initiatives.
• Collaborate with internal support groups for best service.

Skills

IT support

Customer service

Call center

Education

Associate's degree

Tools

A+ certification

Network+ certification

HDI certification

Job description

Huntington Bank in Tupelo, MS is seeking a Service Desk Analyst to provide first-line IT support to colleagues across the enterprise. You will troubleshoot hardware and software issues, respond to inquiries, and document resolutions while delivering outstanding customer service.

This onsite role requires excellent communication, problem-solving, and teamwork skills. Availability for daytime and evening shifts and some weekends is expected in a collaborative banking environment.