Onsite IT Help Desk Analyst — Elevate End-User Support

Motion Recruitment Partners LLC; Michigan City (IN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Motion Recruitment Partners LLC is seeking a Help Desk Analyst to support end-user hardware, software, and business applications. This onsite role in Michigan City, Indiana focuses on delivering proactive and responsive technical support, endpoint deployment, and user training to improve productivity and service delivery.

The position emphasizes owning the support process, ensuring reliable IT operations, and collaborating on IT projects and improvements across the organization.

Qualifications

• Experience in an IT support or help desk role.
• Knowledge of Windows 10/11 and Microsoft 365.
• Comfort with onsite work and traveling to office locations.
• Strong hardware, OS and network fundamentals.
• Experience with endpoint deployment and management.

Responsibilities

• Deliver professional, customer-focused technical support.
• Own the end-to-end support process for tech issues.
• Monitor endpoint hardware and software environments.
• Troubleshoot and resolve problems; perform root cause analysis.
• Document support procedures and knowledge resources.
• Administer and support endpoint management systems.
• Provide end-user training and guidance to boost adoption.
• Coordinate onboarding activities for new users.
• Plan, test, and deploy new technologies and upgrades.

Skills

IT support

Customer focus

Troubleshooting

Onsite support

Tools

Microsoft Intune

Microsoft 365

Job description

Motion Recruitment Partners LLC is seeking a Help Desk Analyst to support end-user hardware, software, and business applications. This onsite role in Michigan City, Indiana focuses on delivering proactive and responsive technical support, endpoint deployment, and user training to improve productivity and service delivery.

The position emphasizes owning the support process, ensuring reliable IT operations, and collaborating on IT projects and improvements across the organization.