Onsite IT Support Desk Analyst - Customer Focused

Huntington Bank; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Huntington Bank is seeking a Service Desk Analyst to provide frontline IT support on site in Tupelo, MS. The role emphasizes excellent customer service, problem diagnosis, and effective communication with colleagues across the enterprise.

Responsibilities include handling calls, maintaining documentation, and collaborating with internal teams to resolve issues. Daytime and some weekend hours may be required; HS/AS degree plus IT certifications preferred.

Qualifications

• 1 year IT support, customer service and/or call center experience (or combination from internships/projects).
• Associate's degree required; 3+ years in IT support can substitute.

Responsibilities

• Provide outstanding service to Huntington colleagues daily.
• Collaborate in a team to meet goals: call handle time, availability, quality.
• Maintain knowledge of Huntington products, services and procedures.
• Document notes in systems for training and consistency.
• Follow up with customers to ensure resolution of issues.
• Support continuous improvements in the service desk.

Skills

IT support experience

Customer service

Communication skills

Education

Associate's degree

A+ Certification

Network+ Certification

HDI certification

Tools

Microsoft Office

Job description

Huntington Bank is seeking a Service Desk Analyst to provide frontline IT support on site in Tupelo, MS. The role emphasizes excellent customer service, problem diagnosis, and effective communication with colleagues across the enterprise.

Responsibilities include handling calls, maintaining documentation, and collaborating with internal teams to resolve issues. Daytime and some weekend hours may be required; HS/AS degree plus IT certifications preferred.