IT Service Desk Analyst - Onsite with Hybrid Options

Huntington Bank; Columbus (OH); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Huntington Bank in Columbus, OH seeks a Service Desk Analyst to deliver high-quality IT support to internal customers onsite at the Easton Oval office. The role responds to queries, runs diagnostics, and provides end-user assistance with hardware and software issues.

The ideal candidate has at least 1 year in IT support or call centers, strong communication skills, and the ability to work daytime/evening shifts with some weekend coverage. Banking environment experience is a plus.

Formación

• 1 year of IT support, customer service or call center experience.
• Associate’s Degree required.
• Familiarity with ServiceNow or Genesys tooling preferred.

Responsabilidades

• Provide outstanding service to internal customers and resolve queries promptly.
• Work individually and in teams to meet call-handling, availability, and quality goals.
• Maintain up-to-date knowledge of Huntington products, services, technology, and procedures.
• Document all notes in the appropriate systems for education and preparedness.
• Follow up with internal customers to ensure issues are resolved.
• Partner with internal support groups to deliver the best service.

Conocimientos

IT support

Customer service

Call center

Troubleshooting

Verbal communication

Educación

Associate's Degree

Herramientas

ServiceNow

Genesys Call Center tooling

HDI Certification

A+ Certification

Descripción del empleo

Huntington Bank in Columbus, OH seeks a Service Desk Analyst to deliver high-quality IT support to internal customers onsite at the Easton Oval office. The role responds to queries, runs diagnostics, and provides end-user assistance with hardware and software issues.

The ideal candidate has at least 1 year in IT support or call centers, strong communication skills, and the ability to work daytime/evening shifts with some weekend coverage. Banking environment experience is a plus.