IT Support Specialist I

Leggett & Platt; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Leggett & Platt in Tupelo, MS is hiring an IT Support Specialist I to provide reliable break‑fix support for hardware and software, partnering with corporate IT teams to serve internal customers.

You will be the local point of contact for end users, resolve issues, train users, log interactions, and escalate when needed. This role requires a bachelor’s degree or equivalent, 2–5 years in IT support, strong English, and willingness to travel between regional facilities to keep systems running.

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• 2–5 years in IT support roles.
• Ability to diagnose and resolve issues.
• Experience with IT hardware, software, networks.
• Proficiency in English.
• Customer-oriented with strong communication.
• Able to lift up to 45 lbs.

Responsibilities

• Serve as local contact for end users seeking assistance.
• Respond to requests via IT Service Desk per SLA.
• Provide end-user training and document procedures.
• Escalate unresolved issues to senior staff.
• Log service interactions and resolutions.
• Stay current with system changes and updates.
• Travel between area facilities within the region.

Skills

IT support

Customer service

Communication

Problem solving

English proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Endpoint Central

ServiceNow

Job description

IT Support Specialist I

Position: IT Support Specialist I – Corporate IT Team (On‑site at Home Furniture location, Tupelo, MS).

The role provides reliable break‑fix support for IT hardware and software, partnering with corporate and business unit IT teams to deliver dependable service to internal customers. Your contributions will directly support internal users, preserving the company’s reputation and business.

Responsibilities

• Serve as a local point of contact for end users seeking technical assistance.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules.
• Provide step‑by‑step training for end users and document internal procedures.
• Escalate significant, unresolved, or recurring issues to the next level of support personnel.
• Provide accurate information and technical assistance on IT products, services, software, and hardware.
• Log all service interactions and their resolutions.
• Communicate end‑user feedback or suggestions to appropriate internal teams.
• Stay current with system information, changes, and updates.
• Assist the IT team in other duties as deemed necessary.
• Travel between area facilities to support locations within the region.

Qualifications

• Bachelor’s degree relevant to the position or equivalent experience.
• 2‑5 years of experience in an IT professional support role.
• Experience with decision making, researching, analyzing, and interpreting system infrastructure and application problems.
• Tech savvy with working knowledge of office and manufacturing software, networking, Microsoft products, computer systems, mobile devices, and other tech related products.
• Ability to diagnose and resolve technical issues without direct supervision.Experience with Endpoint Central and ServiceNow is a plus.
• Proficiency in English.
• Customer‑oriented and able to stay calm under pressure.
• Strong communication and organizational skills.
• Adaptability and keen attention to detail, memory of patterns, and interest in problem‑solving.
• Physical ability to lift up to 45 lbs.

Equal Employment Opportunity

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer.