Help Desk Specialist – Onsite & Remote IT Support

BankFirst Financial Services; Petal (MS); Presencial; USD 41 000 - 54 000; Tempo integral

Resumo da oferta

BankFirst Financial Services in Petal, MS is seeking a Help Desk Representative to provide frontline IT support for employees, handling remote assistance and on-site visits as needed.

The ideal candidate has an associate degree or equivalent, strong communication and analytical skills, and a customer-focused attitude. You will log tickets, maintain documentation, collaborate on IT projects, and grow with a stable, community-minded team.

Qualificações

• Associate’s Degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
• Excellent communication and interpersonal skills.
• Entry level position requires interest and ability to work in IT industry.
• Strong analytical skills, self-motivation, and customer focus necessary.

Responsabilidades

• Answer phone calls and emails from employees.
• Help employees fix their problems remotely.
• Fix more complicated issues in person.
• Record each IT support ticket in the ticketing system.
• Maintain documentation as required.
• Maintain high customer satisfaction ratings.
• Serve as technical representative on IT projects or specific IT areas.
• Perform additional duties as assigned by Manager.

Conhecimentos

Excellent communication

Analytical skills

Customer focus

Self-motivation

Formação académica

Associate’s Degree or equivalent

Descrição da oferta de emprego

BankFirst Financial Services in Petal, MS is seeking a Help Desk Representative to provide frontline IT support for employees, handling remote assistance and on-site visits as needed.

The ideal candidate has an associate degree or equivalent, strong communication and analytical skills, and a customer-focused attitude. You will log tickets, maintain documentation, collaborate on IT projects, and grow with a stable, community-minded team.