Columbus Hybrid IT Service Desk Analyst

Huntington Bank; Columbus (OH); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Huntington National Bank is seeking an onsite Service Desk professional for our Easton Oval office in Columbus, OH. The role focuses on delivering exceptional customer service while providing technical assistance and end-user support for computer systems, hardware, and software.

Ideal candidates have 1+ year IT support or help desk experience, an Associate's Degree, and solid communication skills. Familiarity with ServiceNow or Genesys and banking environment exposure are preferred.

Formación

• 1+ year IT support or service desk experience.
• Associate's Degree required.
• Excellent communication skills and ability to explain technical information to non-technical users.
• Availability for daytime/evening hours and some weekends.

Responsabilidades

• Provide outstanding service to internal customers daily.
• Respond to queries and diagnose issues via phone or email.
• Run diagnostic programs, isolate problems, and implement solutions.
• Document notes in the appropriate systems for knowledge sharing.
• Follow up to ensure issues are resolved and drive service improvements.

Conocimientos

IT support

Customer service

Problem solving

Verbal communication

Teamwork

Educación

Associate's Degree

Herramientas

ServiceNow

Genesys

Microsoft Office

Descripción del empleo

Huntington National Bank is seeking an onsite Service Desk professional for our Easton Oval office in Columbus, OH. The role focuses on delivering exceptional customer service while providing technical assistance and end-user support for computer systems, hardware, and software.

Ideal candidates have 1+ year IT support or help desk experience, an Associate's Degree, and solid communication skills. Familiarity with ServiceNow or Genesys and banking environment exposure are preferred.