Onsite IT Service Desk Specialist

Huntington Bank; Easton (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington Bank in Columbus, OH is seeking an on-site Service Desk specialist to deliver outstanding IT support to internal customers from the Easton Oval office. The role handles queries, diagnoses, and resolution, with emphasis on timely, accurate assistance and documenting notes in systems.

Candidates should have 1+ year in IT support or call centers, and familiarity with ServiceNow or Genesys is a plus.

Qualifications

• Min 1 year of IT support, customer service and call center experience.
• Familiarity with ServiceNow or Genesys is a plus.

Responsibilities

• Provide outstanding service to internal customers daily.
• Work individually and as a team to meet goals like call handle time and availability.
• Maintain up-to-date knowledge on Huntington products and procedures.
• Document notes in the appropriate systems for staff education.
• Follow up with internal customers to ensure issues are resolved.

Skills

IT support

Customer service

Call center experience

Verbal communication

Education

Associate's Degree

Tools

ServiceNow

Genesys Call Center tooling

Job description

Huntington Bank in Columbus, OH is seeking an on-site Service Desk specialist to deliver outstanding IT support to internal customers from the Easton Oval office. The role handles queries, diagnoses, and resolution, with emphasis on timely, accurate assistance and documenting notes in systems.

Candidates should have 1+ year in IT support or call centers, and familiarity with ServiceNow or Genesys is a plus.