Onsite IT Support Analyst: Windows, M365 & ERP
Renishaw
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Benefits offered by this job
Job summary
Renishaw is seeking a Business Systems Support Analyst to provide technical support for employees across desktops, laptops, and mobile devices. You will troubleshoot IT issues, manage user accounts, support Microsoft 365, and assist with technology projects at our Americas HQ in West Dundee, IL, supporting sites across the region.
The role emphasizes on-site work with a strong focus on ITIL-aligned ticketing, Windows/O365 management, and ERP support.
Qualifications
- Bachelor degree in IT preferred with Microsoft certifications encouraged.
- Experience in a multi-site help desk environment is beneficial.
- Familiarity with Windows OS, AD and Azure cloud services required.
Responsibilities
- Resolve helpdesk tickets and provide remote/phone support.
- On-site troubleshooting and desk-side training for end users.
- Assist with network issues and printer management.
- Manage user accounts and workspace setup, including Microsoft 365.
- Support ERP system for sales and distribution.
Skills
Education
Tools
Job description
Renishaw is seeking a Business Systems Support Analyst to provide technical support for employees across desktops, laptops, and mobile devices. You will troubleshoot IT issues, manage user accounts, support Microsoft 365, and assist with technology projects at our Americas HQ in West Dundee, IL, supporting sites across the region.
The role emphasizes on-site work with a strong focus on ITIL-aligned ticketing, Windows/O365 management, and ERP support.
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