Business Systems Support Analyst (Onsite)

Renishaw; West Dundee, Northern (IL, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401K plan with company match

Paid time off

Job summary

Renishaw seeks a Business Systems Support Analyst for our Americas HQ in West Dundee, Illinois. The role provides end-user IT support across desktops, laptops, mobile devices, software apps, and network services, with emphasis on troubleshooting and Microsoft 365 support.

You will be involved in technology projects, user account management, and ERP assistance, in a multi-site regional IT team. Strong problem solving, communication, and ITIL-style ticketing experience are valued.

Qualifications

• Bachelor's degree in Information Technology preferred.
• Microsoft certifications strongly encouraged.
• Experience in a multi-site help desk environment is highly recommended.

Responsibilities

• Resolve helpdesk tickets and provide telephone/remote support to end users.
• Provide on-site troubleshooting and training at the desktop level.
• Assist with network issues and printer/software/hardware support.
• Create user accounts and workspace setup; manage Microsoft Windows and Microsoft 365 environments.
• Support an ERP system for a sales and distribution organization.
• Document processes and procedures using ITIL-like ticketing system.

Skills

Help desk

Active Directory

Azure Cloud

Microsoft 365

Education

BS in Information Technology

Tools

Power Platform

SharePoint

Dynamics 365

Job description

Job Description

The main responsibility of the Business Systems Support Analyst is providing technical support for employees across desktop computers, laptops, mobile devices, software applications, and network services. This role is responsible for troubleshooting IT issues, managing user accounts and access, supporting Microsoft 365, and assisting with technology projects. We are seeking an individual who is looking to broaden their horizons and be involved in a variety of areas within information technology. This is an onsite role working at our Americas HQ in West Dundee, Illinois supporting employees at sites across the entire region.

Principal Duties & Responsibilities

• Resolve helpdesk tickets and
• Provide telephone/remote technical support to end users
• Provide on-site troubleshooting, training, and tech support at the desktop level
• Assist with network issues
• Configuration and support of basic desktop, notebook, and network printers, software and hardware\
• Resolve helpdesk tickets and document processes and procedures using ITIL compliant ticket management system
• Install, setup, and troubleshoot Microsoft Windows operating systems on desktop and notebook PCs including the Microsoft 365 suite
• Create user accounts and workspace set-up
• Support an ERP system for a sales and distribution organization
• Perform administrative tasks on VOIP PBX as well as setup and support various smartphone OS
• Other duties as assigned or requested

Qualifications

Education and Experience: Minimum Bachelor of science in Information Technology preferred; relevant courses and Microsoft certification(s) strongly encouraged

• Prior experience in a help desk environment (end-user support) in a multi-site environment strongly recommended
• Prior experience working with (and understanding of) Microsoft Server and desktop operating systems including Active Directory and Azure Cloud services
• This position may require the use of, and access to, export-controlled data. The applicant must demonstrate eligibility to use and access such export-controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws

Preferred

• Prior experience supporting a virtualized multi-site corporate network
• Experience working with Microsoft Power Platform, SharePoint
• Experience working with Microsoft Dynamics 365
• Bi-lingual in Spanish or Portuguese

Knowledge, Skills and Abilities, Competencies

• Proficient problem solving and analytical ability
• In-depth knowledge of wired and wireless networking
• Good verbal and written communication skills to provide technical assistance in person, via phone, or electronically and create IT documentation
• Strong organizational skills and ability to multitask
• Interpersonal skills: Verbal, Written, Conflict-management

Compensation Range (Annual) $65,000 to $75,000(depending on level and location) In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Benefits

• Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type

Regular Time

Full time

Requisition Number: R9893

Company Background

Renishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that ‘print' parts from metal powder. We currently have 77 offices in 36 countries, with around 5,200 employees worldwide. Over 3,000 people are employed within the UK where we carry out the majority of our research and development, and manufacturing. With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global communities we serve. Every year we welcome a wide range of new employees, from apprentices to experienced professionals. By joining Renishaw you will be making a difference to the world in which we live, in a global company that encourages innovation and personal achievement. Our people help us to pursue this purpose so that we can continue to be a world leader in precision technology and deliver on our vision to innovate and transform capabilities in manufacturing, science and healthcare through unparalleled levels of precision, productivity and practicality.