Onsite Manufacturing Customer Service Specialist

Renishaw; Illinois; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental & vision benefits

401K with company match

Flexible spending accounts

Life insurance

Disability insurance

Vacation & personal time

Paid holidays

Employee assistance program

Job summary

Renishaw is seeking a Customer Service Representative for our West Dundee, IL office. The role focuses on processing orders, providing product information, and ensuring on-time delivery with strong communication to customers and internal teams.

The ideal candidate will have 3–5 years of customer service experience and proficiency with Microsoft Office. This onsite position offers benefits and opportunities in a global engineering company.

Qualifications

• Minimum high school diploma and 3–5 years of customer service experience.
• Proficient with Microsoft Office applications especially Outlook, Word and Excel.

Responsibilities

• Process orders and quotes received via fax, mail, email, telephone, web chat, or personal requests for customers or Renishaw Sales Managers.
• Directs and expedites orders for customer requirements.
• Confer with customers to provide information about products and services, including technical details, pricing, shipping information and delays.
• Follow up on orders to ensure delivery by specified dates.
• Coordinate product returns and customer complaints.
• Interface with internal and external customers; escalate issues as needed.

Skills

Customer service

Attention to detail

Communication

Multitasking

Time management

Relationship building

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

ERP software

Job description

Renishaw is seeking a Customer Service Representative for our West Dundee, IL office. The role focuses on processing orders, providing product information, and ensuring on-time delivery with strong communication to customers and internal teams.

The ideal candidate will have 3–5 years of customer service experience and proficiency with Microsoft Office. This onsite position offers benefits and opportunities in a global engineering company.