Information Technology Support Analyst

Juno Search Partners; Glen Mills (Delaware County); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing and recruiting firm in Glen Mills, PA is seeking a hands-on IT Support Analyst to provide technical support for desktops, mobile devices, and Level 1 ERP/CRM issues. This role is on-site three times a week, requiring strong communication skills and technical troubleshooting expertise. The ideal candidate has an associate’s degree in IT and at least 2 years of experience. Join a dynamic environment where you can help employees succeed with the technology they need.

Qualifications

• 2+ years of IT support experience in multi-location environments.
• Hands-on experience supporting Android mobile devices.
• Basic understanding of networking and IT security principles.

Responsibilities

• Provide technical support for Windows desktops and peripherals.
• Deploy, configure, maintain, and troubleshoot hardware.
• Serve as the first point of contact for ERP and CRM support.

Skills

Strong communication skills

Technical troubleshooting expertise

Problem-solving abilities

Education

Associate’s degree in IT, Computer Science, or related field

Tools

Windows 10/11

Microsoft Office/M365

Remote support tools

Active Directory

Job description

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Juno is seeking a hands-on IT Support Analyst to join our growing team in Glen Mills, PA. In this 3x a week on-site role, you’ll be the go-to resource for desktop, mobile, and Level 1 ERP/CRM support, helping to ensure our employees have the tools and technology they need to succeed. If you're a problem-solver with strong communication skills, technical troubleshooting expertise, and a desire to grow in a dynamic, fast-paced environment, we’d love to hear from you.

Responsibilities

· Provide prompt technical support for Windows desktops, laptops, and peripherals (printers, scanners, etc.).

· Deploy, configure, maintain, and troubleshoot hardware, software, and operating systems.

· Support Android mobile devices and resolve issues related to applications, connectivity, and configuration.

· Assist with Mobile Device Management (MDM) tools and enforce security policies across mobile endpoints.

· Install and maintain approved applications in line with company security and usage policies.

ERP & CRM Support (Level 1)

· Serve as the first point of contact for ERP and CRM support issues.

· Triage and document incidents, escalating complex issues as needed.

· Provide user training and support to improve proficiency and resolve system-related issues.

General IT Support

· Manage user accounts and access via Active Directory and Microsoft 365.

· Log and resolve support requests using the internal ticketing system.

· Maintain accurate hardware and software inventory.

· Set up new hires with accounts, hardware, and software access.

· Document solutions and processes to support knowledge sharing.

Qualifications

Education & Experience

· Associate’s degree in IT, Computer Science, or a related field—or equivalent hands-on experience.

· 2+ years of IT support experience in multi-location environments; experience in manufacturing, distribution, or field sales preferred.

Technical Skills

· Proficient with Windows 10/11, Microsoft Office/M365, and remote support tools.

· Hands-on experience supporting Android mobile devices and enterprise mobile apps.

· Exposure to ERP/CRM platforms and support ticketing systems.

· Basic understanding of networking and IT security principles.

· Relevant certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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