Onsite IT Support Analyst - AV & Classroom Tech Expert

The Community Solution Education System; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Flexible spending accounts

Job summary

The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School in Chicago, IL. You will assist faculty, staff, and students by providing hands-on IT support and user training, ensuring reliable access to technology and campus systems.

The ideal candidate has experience supporting Windows 11, macOS, and AV classroom tech, with strong problem-solving and communication skills. This full-time onsite role offers competitive compensation.

Qualifications

• Provide clear, professional updates to end users in non-technical language.
• Proficiency in supporting Windows 11 and macOS.
• Familiarity with AV & Classroom technology.
• Familiarity with Active Directory / Entra ID for user and device management.
• Familiarity with basic networking fundamentals.
• Ability to log, track, and update incidents and service requests.
• Ability to follow data protection and privacy standards.

Responsibilities

• Deliver exceptional customer service by leveraging technical expertise and strong communication skills to assess end user needs.
• Troubleshoot and diagnose technical issues with analytical thinking.
• Maintain professionalism while managing multiple priorities in high-pressure situations.
• Collaborate with colleagues across departments.
• Work flexible shifts including semester starts and service launches.

Skills

End user updates

Windows 11

macOS

AV & classroom tech

Active Directory / Entra ID

Networking basics

Incidents & requests

Education

Bachelor’s degree or equivalent

CompTIA A+ or Google IT Support

Job description

The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School in Chicago, IL. You will assist faculty, staff, and students by providing hands-on IT support and user training, ensuring reliable access to technology and campus systems.

The ideal candidate has experience supporting Windows 11, macOS, and AV classroom tech, with strong problem-solving and communication skills. This full-time onsite role offers competitive compensation.