IT Support Specialist - School Tech & Live Events

Islamic Foundation School; Villa Park (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Islamic Foundation School in Villa Park, IL seeks an IT Support Associate to provide frontline technical support for hardware, software, and Chromebooks for staff and students. You will configure desktops, manage user accounts, and assist with live streaming for events.

The role requires proactive problem solving, clear communication with users, and collaboration with the technology team on upgrades and projects.

Qualifications

• Provides technical support for computer hardware, software applications, and Chromebook devices.
• Supports Islamic Foundation school staff and students in a professional, service-oriented manner.
• Sets up and configures desktop computers, peripheral devices, and user accounts with appropriate access.
• Coordinates live streaming services for school events and provides related support.
• Installs, repairs, and maintains software, hardware, and peripherals.
• Troubleshoots issues, escalates as needed, and documents solutions.
• Maintains and updates technology systems and user accounts per procedures.
• Prepares moderately complex reports and documentation.

Responsibilities

• Provides technical support for computer hardware, software applications, and Chromebook devices.
• Sets up and configures desktop computers, peripheral devices, and user accounts.
• Coordinates live streaming services and provides technical support for events.
• Installs, repairs, and maintains software, hardware, and peripheral equipment.
• Troubleshoots and diagnoses issues; escalates unresolved matters to technicians.
• Maintains technology systems and administers user accounts per procedures.
• Prepares reports and documentation as assigned.
• Assists with system upgrades and other technical projects.

Skills

Tech support

Chromebook devices

Account management

Live streaming

Hardware repair

Troubleshooting

Documentation

User communication

Project coordination

Tools

VoIP phones

Printers

Networking basics

Job description

Islamic Foundation School in Villa Park, IL seeks an IT Support Associate to provide frontline technical support for hardware, software, and Chromebooks for staff and students. You will configure desktops, manage user accounts, and assist with live streaming for events.

The role requires proactive problem solving, clear communication with users, and collaboration with the technology team on upgrades and projects.