IT Support Analyst: Onsite Troubleshooting Pro

Moraine Valley Community College; Palos Hills (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Moraine Valley Community College in Palos Hills, IL, seeks a Support Analyst to diagnose, repair, and troubleshoot computing problems. The role supports classroom technologies, VDI, SCCM, AD, and networked services, with field repairs and onsite user assistance across campus.

You will work within the USS Technical Team, assist with inventory, ticketing, training, and governance, and contribute to life cycle management and software licensing compliance while delivering high customer service and

Qualifications

• Knowledge of operating system concepts and operation.
• Familiarly with programs, languages, and supported software packages.
• Above average communication skills with ability to collaborate.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problems.

Responsibilities

• Assists with maintaining all college computer-related equipment inventory.
• Maintains the ticketing system with thorough comments and complete field tickets.
• Assists personnel and departments in training faculty and staff on new hardware/software.
• Assists with quotes and materials for purchase requisitions.
• Supports software licensing compliance and USS projects.

Skills

Operating systems

Analytical thinking

Communication skills

Collaboration

Tools

SCCM

VDI

Group Policy

Ticketing system

Job description

Moraine Valley Community College in Palos Hills, IL, seeks a Support Analyst to diagnose, repair, and troubleshoot computing problems. The role supports classroom technologies, VDI, SCCM, AD, and networked services, with field repairs and onsite user assistance across campus.

You will work within the USS Technical Team, assist with inventory, ticketing, training, and governance, and contribute to life cycle management and software licensing compliance while delivering high customer service and