Onsite IT Support Technician - Classroom & AV

Accord Technologies Inc; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Accord Technologies Inc in Columbia, SC is seeking an IT Support Technician to provide frontline technical support to faculty, staff, and students. You will troubleshoot computers, software, peripherals, classroom technology, audiovisual equipment, and connectivity issues.

You will also support workstation setup, equipment deployment, employee onboarding and offboarding, classroom and meeting-room technology, routine maintenance, inventory, and technology projects.

Qualifications

• High school diploma or equivalent.
• Demonstrated knowledge or experience supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments.

Responsibilities

• Provide technical support to users in person, remotely, and through a service-request process.
• Diagnose and resolve common Windows and macOS computer issues.
• Troubleshoot software, applications, user accounts, authentication, printers, peripherals, and connectivity issues.
• Support monitors, docking stations, keyboards, mice, mobile devices, and related technology.
• Assist with workstation setup, equipment replacement, technology deployments, office moves, onboarding, and offboarding.
• Document work performed and accelerate issues requiring advanced troubleshooting or administrative access.
• Provide frontline support for classroom, conference-room, and audiovisual technologies.
• Assist with displays, projectors, microphones, cameras, speakers, conferencing systems, and presentation equipment.
• Troubleshoot common classroom and meeting-room technology issues.
• Support meetings, instructional activities, livestreams, hybrid events, and other technology-enabled activities.
• Perform routine equipment checks and help ensure classrooms and meeting spaces are ready for use.
• Assist with setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
• Prepare computers for deployment and install approved software.
• Configure peripherals and perform routine software and operating-system updates.
• Assist with device enrollment, equipment replacement, and deployment.
• Troubleshoot device configuration issues and verify equipment functionality.
• Maintain standardized workstation configurations.
• Assist with technology inventory and equipment tracking.
• Perform routine tasks in endpoint and directory-management platforms such as Microsoft Intune, Jamf, and Active Directory, as assigned.
• Assist with technology projects, equipment deployments, technology refreshes, inventory, and documentation.
• Follow established technical procedures and documentation.
• Document newly identified issues and solutions.
• Collaborate with IT personnel and technology partners.
• Escalate issues outside the assigned responsibilities or technical expertise.

Skills

IT Support

Help Desk Support

Windows

macOS

Hardware Troubleshooting

Software Troubleshooting

User Account Support

Network Troubleshooting

Peripheral Support

AV Support

Classroom Technology

Microsoft 365

Active Directory

Microsoft Intune

Jamf

Microsoft Teams

Zoom

Mobile Device Support

Education

High school diploma or equivalent

Associate degree/technical certification preferred

Tools

Microsoft Intune

Jamf

Active Directory

Job description

Accord Technologies Inc in Columbia, SC is seeking an IT Support Technician to provide frontline technical support to faculty, staff, and students. You will troubleshoot computers, software, peripherals, classroom technology, audiovisual equipment, and connectivity issues.

You will also support workstation setup, equipment deployment, employee onboarding and offboarding, classroom and meeting-room technology, routine maintenance, inventory, and technology projects.