Senior AV Technician: Campus Classrooms & Events Tech Lead

University of Chicago; Chicago (IL); On-site; USD 39,000 - 50,000; Full time

Job summary

The University of Chicago is seeking an Audio Visual Support Technician to maintain and troubleshoot audiovisual systems across BSD buildings. You will install, configure, and support classrooms and conference rooms, working with staff and faculty to ensure reliable AV performance.

Responsibilities include keeping tickets up to date in ServiceNow, upgrading hardware/software, and providing presentation support for events.

Qualifications

• Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field.

Responsibilities

• Provide support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Log work in ticketing system (ServiceNow).
• Intake work via phone, email, ticketing system.
• Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
• Researches and analyzes products and systems available in the marketplace and makes recommendations to management.
• Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.
• Provides projection services and presentation support for academic and public events within standard operating procedure.
• May provide informal mentorship to students in audio-video production. May provide informal training to other technicians and student staff.
• Performs other related work as needed.

Skills

Troubleshooting

Audio-visual support

Customer service

Team collaboration

Education

Vocational training or equivalent experience

Tools

Extron experience

Job description

The University of Chicago is seeking an Audio Visual Support Technician to maintain and troubleshoot audiovisual systems across BSD buildings. You will install, configure, and support classrooms and conference rooms, working with staff and faculty to ensure reliable AV performance.

Responsibilities include keeping tickets up to date in ServiceNow, upgrading hardware/software, and providing presentation support for events.