Classroom AV & IT Support Specialist

Quincy College; Quincy (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Quincy College is seeking an on-site instructional technology support specialist to ensure classrooms are equipped with functioning AV and IT equipment. You will assist faculty and staff with basic troubleshooting and technology setup, and respond to help desk requests in person, by phone, or via email.

The role involves setting up projectors, smartboards, and AV controls, maintaining equipment inventories, and escalating complex issues to system administrators.

Qualifications

• Associate or Bachelor's Degree in IT, AV Technology, or a related field.
• One year of experience supporting instructional technology and/or IT hardware.
• Familiarity with Windows/macOS environments and basic productivity tools.

Responsibilities

• Provide on-site support for classroom technology (projectors, smartboards, AV controls, cameras).
• Set up and maintain presentation systems and instructional AV equipment across campus.
• Respond to basic help desk requests in person, via phone, or email (password resets, printer setup, software installation, login assistance).
• Troubleshoot basic desktop and laptop issues such as peripheral connections, application errors, and user interface problems.
• Deliver and install hardware such as monitors, printers, scanners, and basic network cables (no system-level config).
• Maintain inventory of classroom and desktop support equipment.
• Escalate advanced technical issues to appropriate union support staff or system administrators.
• Assist with virtual meeting setup (e.g., Zoom, Teams) for instruction or events.

Skills

Customer service

Troubleshooting

Windows

macOS

Education

Associate or Bachelor's Degree in IT/AV

Tools

Extron

Crestron

Zoom

Teams

Job description

Quincy College is seeking an on-site instructional technology support specialist to ensure classrooms are equipped with functioning AV and IT equipment. You will assist faculty and staff with basic troubleshooting and technology setup, and respond to help desk requests in person, by phone, or via email.

The role involves setting up projectors, smartboards, and AV controls, maintaining equipment inventories, and escalating complex issues to system administrators.