IT Site Support Analyst

The Community Solution Education System; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Flexible spending accounts

Job summary

The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School in Chicago, IL. You will assist faculty, staff, and students by providing hands-on IT support and user training, ensuring reliable access to technology and campus systems.

The ideal candidate has experience supporting Windows 11, macOS, and AV classroom tech, with strong problem-solving and communication skills. This full-time onsite role offers competitive compensation.

Qualifications

• Provide clear, professional updates to end users in non-technical language.
• Proficiency in supporting Windows 11 and macOS.
• Familiarity with AV & Classroom technology.
• Familiarity with Active Directory / Entra ID for user and device management.
• Familiarity with basic networking fundamentals.
• Ability to log, track, and update incidents and service requests.
• Ability to follow data protection and privacy standards.

Responsibilities

• Deliver exceptional customer service by leveraging technical expertise and strong communication skills to assess end user needs.
• Troubleshoot and diagnose technical issues with analytical thinking.
• Maintain professionalism while managing multiple priorities in high-pressure situations.
• Collaborate with colleagues across departments.
• Work flexible shifts including semester starts and service launches.

Skills

End user updates

Windows 11

macOS

AV & classroom tech

Active Directory / Entra ID

Networking basics

Incidents & requests

Education

Bachelor’s degree or equivalent

CompTIA A+ or Google IT Support

Job description

Job Description: Job Title: IT Support Analyst Department: IT Department Job Purpose: The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School and will report to the Director of IT Services. The IT Support Analyst will be part of an onsite support team and work closely with the IT Department at The Community System. This role ensures that faculty, staff, and students can effectively utilize our technical resources by providing them with hands‑on IT support and user training. In addition, the Support Analyst will be expected to provide the support needed for specific events, including high profile events at the college or off‑site locations. Position responsibilities include, but are not limited to:

• Deliver exceptional customer service by leveraging technical expertise, analytical thinking, and strong communication skills to accurately assess end user needs and offer effective solutions.
• Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues.
• Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high‑pressure or sensitive situations.
• Foster a collaborative team environment and effectively work with colleagues across departments.
• Ability to work flexible shifts and peak periods including but not limited to the beginning of each semester and service launch dates.

Required Qualifications

Knowledge and Skills

• Provide clear, professional updates to end users while translating technical issues into non‑technical language.
• Proficiency in supporting Windows 11 and macOS
• Familiarity with AV & Classroom technology.
• Familiarity with Active Directory / Entra ID for user and device management.
• Familiarity with basic networking fundamentals.
• Ability to log, track, and update incidents and service requests.
• Ability to follow data protection and privacy standards.

Education

• Bachelor’s degree or equivalent job experience required.
• CompTIA A+ or Google IT Support certification preferred.

Experience

• Experience providing support for audio‑visual (A/V) systems and classroom technology.
• Ability to diagnose and resolve hardware, software, and peripheral issues in a Windows‑based environment.
• 2-4 years of experience providing desktop/call center support. Working Conditions:
• This is an onsite position. Location: 400 S Jefferson, Chicago, Illinois
• Work Schedule: Saturday - Tuesday from 8am - 6pm
• Ability to sit and work at a computer for extended periods of time
• Potential for climbing, stooping, bending, and/or kneeling.
• Ability to lift and carry up to 50 lbs.
• Compensation & Benefits This opportunity is budgeted at $50,000 - 65,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time‑off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below. https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.