Onsite IT Services Technician: Systems & Support Expert

Socket.dev; Memphis (TN); On-site; USD 61,000 - 92,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision

401(k)

Disability insurance

Life insurance

Discounts and perks

Job summary

SpaceXAI is seeking an IT Specialist to join our onsite IT Services team in Memphis. The role provides advanced technical guidance and end-user support, handling complex issues and coordinating with Level 3 experts.

The ideal candidate has 2–4 years in IT, strong Windows/macOS, networking, and ticketing experience, plus familiarity with AD, VMware/Hyper‑V, and cloud services. On-site with occasional on-call duties, offering a comprehensive benefits package.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2–4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper‑V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
• Excellent problem‑solving, analytical, and customer service skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware and software applications.
• Monitor and maintain IT systems, including patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
• Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.
• Provide new hire onboarding and offboarding service support

Skills

Windows/macOS

Networking

Ticketing tools

VMware/Hyper-V

Cybersecurity basics

Education

Associate/Bachelor IT

Tools

ServiceNow

Jira

Office 365

Active Directory

Job description

SpaceXAI is seeking an IT Specialist to join our onsite IT Services team in Memphis. The role provides advanced technical guidance and end-user support, handling complex issues and coordinating with Level 3 experts.

The ideal candidate has 2–4 years in IT, strong Windows/macOS, networking, and ticketing experience, plus familiarity with AD, VMware/Hyper‑V, and cloud services. On-site with occasional on-call duties, offering a comprehensive benefits package.