Onsite IT Services Technician | Support Pro + Equity Options

Pantera Capital; Memphis (TN); On-site; USD 61,000 - 92,000; Full time

Benefits offered by this job

Equity

Medical, vision, dental

401(k)

Disability insurance

Life insurance

Job summary

SpaceXAI is seeking an IT Services Specialist to join the on-site IT team. You will deliver second‑line support for hardware, software, and network issues, manage user access, and assist with deployments and maintenance across our office environment.

The role requires 2–4 years in IT/helpdesk, strong Windows/macOS knowledge, and familiarity with ITSM tools. Occasional on‑call or after‑hours support is included as part of a full‑time on‑site position.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of IT/helpdesk experience.
• Strong knowledge of Windows and macOS operating systems and enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration.
• Experience with ITSM tools (ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization (VMware, Hyper-V) and cloud services (Google Workspace, Microsoft 365).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes and network issues.
• Manage user accounts, permissions, and access controls (Active Directory).
• Assist with deployment, configuration, and maintenance of hardware and software applications.
• Monitor IT systems, perform patch management and basic server administration.
• Document and update IT service tickets with resolutions; escalate when needed.
• Contribute to IT knowledge base and self-service wikis.
• Support IT projects such as upgrades and migrations.
• Train Level 1 technicians and share troubleshooting best practices.
• Ensure compliance with IT policies and data protection protocols.
• Provide onboarding and offboarding support.

Skills

Windows

macOS

Office Suite

Troubleshooting

Customer service

Independent work

Education

Information Technology / Computer Science degree

Tools

ServiceNow

Jira

VMware

Hyper-V

Google Workspace

Microsoft 365

Job description

SpaceXAI is seeking an IT Services Specialist to join the on-site IT team. You will deliver second‑line support for hardware, software, and network issues, manage user access, and assist with deployments and maintenance across our office environment.

The role requires 2–4 years in IT/helpdesk, strong Windows/macOS knowledge, and familiarity with ITSM tools. Occasional on‑call or after‑hours support is included as part of a full‑time on‑site position.