IT Services Specialist — Onsite Tech & End-User Support

SpaceXAI; Seattle (WA); On-site; USD 68,000 - 103,000; Full time

Benefits offered by this job

Equity

Medical, vision, and dental coverage

401(k) retirement plan

Disability and life insurance

Employee discounts

Job summary

SpaceXAI is seeking an IT Specialist to join our IT Services team onsite with occasional on-call support. You will provide advanced technical guidance and help end-users, resolving complex issues and keeping systems running smoothly across the organization.

The role requires hands-on troubleshooting of hardware, software, and network problems, familiarity with Active Directory, and a commitment to outstanding customer service.

Qualifications

• Associate’s or Bachelor’s degree in IT, CS, or related field; equivalent experience considered.
• 2–4 years IT/helpdesk or related technical experience.
• Strong knowledge of Windows/macOS, Microsoft Office, and enterprise software.
• Troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server admin.
• Experience with ITSM tools (ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization (VMware/Hyper-V) and cloud services (Google Workspace, Microsoft 365).
• Excellent problem-solving, analytical, and customer-service skills.
• Ability to work independently and in a fast-paced environment.
• Certifications (CompTIA A+/Network+, MCP, ITIL) preferred.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls (e.g., Active Directory).
• Assist with deployment, configuration, and maintenance of desktops, laptops, servers, and applications.
• Monitor IT systems, perform patching, updates, and basic server administration.
• Document and update tickets with resolutions; escalate to Level 3 as needed.
• Maintain IT knowledge base articles and self-service wikis.
• Support IT projects such as upgrades, migrations, or new technology rollouts.
• Train Level 1 technicians and share troubleshooting best practices.
• Ensure compliance with IT policies and data protection protocols.
• Provide onboarding and offboarding IT support.

Skills

Communication skills

Problem solving

Customer service

Independent work

Team collaboration

Education

Associate’s or Bachelor’s degree

Tools

ServiceNow

Jira

Microsoft 365

VMware

Hyper-V

Active Directory

Job description

SpaceXAI is seeking an IT Specialist to join our IT Services team onsite with occasional on-call support. You will provide advanced technical guidance and help end-users, resolving complex issues and keeping systems running smoothly across the organization.

The role requires hands-on troubleshooting of hardware, software, and network problems, familiarity with Active Directory, and a commitment to outstanding customer service.