IT Services Engineer: Onsite Support & Troubleshooting

Socket.dev; Seattle (WA); On-site; USD 68,000 - 103,000; Full time

Benefits offered by this job

Equity

Medical, Vision & Dental insurance

401(k) retirement plan

Disability insurance

Life insurance

Job summary

SpaceXAI is seeking an IT Specialist to join our IT Services team. This full-time onsite role delivers second-line support across hardware, software, and network issues, working with Level 1 and senior staff to maintain seamless technology operations.

The ideal candidate has 2-4 years in IT/helpdesk, strong Windows/macOS knowledge, and experience with AD, ticketing tools, and cloud services. Occasional on-call support is required.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of IT/helpdesk experience.
• Strong knowledge of Windows and macOS operating systems and Microsoft Office Suite.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration.
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization (VMware, Hyper-V) and cloud services (Google Workspace, Microsoft 365).
• Certifications (CompTIA A+/Network+, Microsoft MCP, ITIL) preferred.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes and connectivity issues.
• Manage user accounts, permissions, and access controls (Active Directory).
• Assist with deployment, configuration, and maintenance of hardware and software.
• Monitor IT systems, perform patching, updates, and basic server administration.
• Document resolutions and escalate when needed to Level 3 or specialists.
• Maintain IT knowledge base and self-service content for end users.
• Support IT projects like upgrades or migrations and train Level 1 technicians.
• Ensure compliance with IT policies and data protection standards.
• Provide onboarding and offboarding IT support.

Skills

Windows/macOS proficiency

Networking troubleshooting

Customer service

Communication skills

Independent and collaborative

Education

Associate or Bachelor's in IT/CS

Tools

Active Directory

Windows Server

Linux basics

ServiceNow

Jira

VMware

Microsoft 365

Google Workspace

Job description

SpaceXAI is seeking an IT Specialist to join our IT Services team. This full-time onsite role delivers second-line support across hardware, software, and network issues, working with Level 1 and senior staff to maintain seamless technology operations.

The ideal candidate has 2-4 years in IT/helpdesk, strong Windows/macOS knowledge, and experience with AD, ticketing tools, and cloud services. Occasional on-call support is required.