IT Services Technician - Onsite Support & Network Troubleshooter

Maxxd; Bellevue, Northern (WA, KY); Hybrid; USD 68,000 - 103,000; Full time

Benefits offered by this job

Equity

Medical, vision, dental

401(k)

Disability insurance

Job summary

SpaceXAI is hiring an IT Specialist to join the on-site IT Services team. This full-time role provides second-line technical guidance, resolves complex hardware, software, and network issues, and collaborates with Level 1 and senior IT staff to ensure seamless operations.

The ideal candidate has 2–4 years in IT/helpdesk, strong Windows/macOS knowledge, and experience with AD, ServiceNow, Jira, and server administration.

Qualifications

• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware and software applications.
• Monitor and maintain IT systems, including patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts.
• Contribute to and maintain IT knowledge base articles and self-service wikis.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.

Skills

Communication skills

Problem-solving

Independent work

Customer service

Education

Associate's or Bachelor's in IT/CS

Tools

Active Directory

ServiceNow

Jira

Windows Server

Linux basics

VMware

Hyper-V

Google Workspace

Microsoft 365

Job description

SpaceXAI is hiring an IT Specialist to join the on-site IT Services team. This full-time role provides second-line technical guidance, resolves complex hardware, software, and network issues, and collaborates with Level 1 and senior IT staff to ensure seamless operations.

The ideal candidate has 2–4 years in IT/helpdesk, strong Windows/macOS knowledge, and experience with AD, ServiceNow, Jira, and server administration.