IT Services Technician - Onsite Support & Network Troubleshooter

Maxxd; Bellevue (WA); Hybrid; USD 68,000 - 103,000; Full time

Benefits offered by this job

Equity

Medical, vision, dental

401(k)

Disability insurance

Job summary

SpaceXAI is hiring an IT Specialist to join the on-site IT Services team. This full-time role provides second-line technical guidance, resolves complex hardware, software, and network issues, and collaborates with Level 1 and senior IT staff to ensure seamless operations.

The ideal candidate has 2–4 years in IT/helpdesk, strong Windows/macOS knowledge, and experience with AD, ServiceNow, Jira, and server administration.

Qualifications

• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware and software applications.
• Monitor and maintain IT systems, including patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts.
• Contribute to and maintain IT knowledge base articles and self-service wikis.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.

Skills

Communication skills

Problem-solving

Independent work

Customer service

Education

Associate's or Bachelor's in IT/CS

Tools

Active Directory

ServiceNow

Jira

Windows Server

Linux basics

VMware

Hyper-V

Google Workspace

Microsoft 365

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.

RESPONSIBILITIES:

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
• Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
• Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.
• Provide new hire onboarding and offboarding service support

BASIC QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
• Excellent problem-solving, analytical, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

PREFERRED SKILLS AND EXPERIENCE:

• Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
• Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
• Ability to manage multiple priorities and meet deadlines under pressure.

COMPENSATION AND BENEFITS:

$68,400 - $102,600 USD

Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

Interested in building your career at SpaceXSI? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Full Legal Name *

Full Legal Name in Native Language (e.g. Chinese Characters, Cyrillic, Farsi etc) *

Current Company

If you are currently employed in the field, please tell us the name of your employer.

If you are currently employed in the field, please tell us your role including your seniority level (e.g. Software Engineer II).

LinkedIn Profile

If you have a public LinkedIn profile, please provide its URL.

If you have a public GitHub profile, please provide its URL.

Github

X Profile

Your Location *

Please select if you are a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or (v) eligible to obtain the required authorizations from the U.S. Department of State. * Select...

If working in the US, will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa) to legally work in the US? * Select...

Please indicate your SpaceXSI employment history. * Select...

What exceptional work have you done? *

In 100 words or less, tell us about a piece of work you are most proud of.

How did you hear about us? * Select...

Are you located in the US? * Select...

If you are not currently residing near one of our office locations, are you willing to relocate to support full-time on-site work (5 days per week) in our office? * Select...