Onsite IT Services Technician - Second-Line Support

SpaceXSI; Palo Alto (CA); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Equity

Medical coverage

Vision coverage

Dental coverage

401(k) retirement plan

Disability insurance

Life insurance

Discounts and perks

Job summary

SpaceXSI in Palo Alto, CA is seeking an IT Services Technician to join our on-site team. You will provide second-line technical support, resolve complex hardware, software, and network issues, and help maintain Active Directory and IT systems.

The role requires strong problem-solving, customer service, and communication skills, with 2+ years in IT support. On-site, five days a week, with on-call or after-hours support as needed.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Knowledge of Windows and macOS, and Microsoft Office Suite.
• Experience with ITSM tools like ServiceNow and Jira.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues.
• Diagnose and resolve complex technical problems and document resolutions.
• Manage user accounts and access controls (Active Directory).
• Assist with deployment, configuration, and maintenance of hardware and software.
• Monitor IT systems and perform updates and basic server admin tasks.
• Document service tickets and escalate when needed.
• Contribute to knowledge base articles and self-service resources.
• Support IT projects and mentor Level 1 technicians.
• Ensure compliance with IT policies and security standards.
• Support new hire onboarding and offboarding services.

Skills

Windows OS

macOS

Office Suite

ServiceNow

Jira

Ticketing systems

Active Directory

Troubleshooting

Education

IT/ STEM degree or equivalent experience

Tools

VMware

Hyper-V

Google Workspace

Microsoft 365

Windows Server

Linux basics

Job description

SpaceXSI in Palo Alto, CA is seeking an IT Services Technician to join our on-site team. You will provide second-line technical support, resolve complex hardware, software, and network issues, and help maintain Active Directory and IT systems.

The role requires strong problem-solving, customer service, and communication skills, with 2+ years in IT support. On-site, five days a week, with on-call or after-hours support as needed.